Product Care and FAQ

 

Product Care Instructions

Candles

  • Always trim your candle wick to ¼ inch before lighting.
  • If your wick becomes ‘mushroomed’; extinguish the candle immediately, trim the wick and relight the candle. 
  • We recommend you burn your candle for 3-4 hours on the first burn to ensure an even melt pool. Do not burn this candle for more than 4 hours at a time. 
  • Take care if moving the candle jar during or after burning as the jar may become hot. 
  • Only burn this candle on a level, draught-free and fire resistant surface. 
  • Never leave a lit candle unattended. 
  • Burn all candles out of the reach of children or pets. 
  • Store all candles safely out of the reach of children or pets.

Wax Melts

  • All wax melts should only be used in a suitable and damage-free wax burner or melter, on a level, draught-free and fire resistant surface. 
  • Only use 4 hour, un-fragranced tea lights if using a wax burner. Do not use tea lights that burn for more than 4 hours, or fragranced tea lights. 
  • Never leave a tea light or electric wax burner or melter unattended. 
  • Use all wax melts out of the reach of children and pets. 
  • Store all wax melts safely out of the reach of children or pets.

Reed Diffusers & Room Fresheners

  • Reed Diffusers and Room Fresheners must only be used out of the reach of pets and children. 
  • Reed Diffusers and Room Fresheners are extremely flammable. Please do not use near a hot surface, an ignition source or a flame (open or covered). 
  • Do not spray Room Fresheners onto fabric as the fabric may be at risk of ignition if this comes into contact with a hot surface, ignition source or a flame (open or covered). 
  • If product touches your skin, please wash your hands with warm soapy water immediately. 
  • These products must not be consumed under any circumstance. If they are, please contact your nearest Accident & Emergency provider or call 999 for immediate medical intervention.

Safety Information

All fragrance products have an attached CLP label inline with UK legislation, these can be found in the below locations. If you would like any further information before or after your purchase, please contact us directly. 

  • Candles: on the lid of each candle jar.
  • Wax Melts: on the rear of every wax melt pack.
  • Reed Diffusers & Room Fresheners: on the back of every bottle.

Some of my products have marks on the wax, what is that?

At Fae Candle Co. we use 100% pure soy wax which is one of the major culprits for ‘frosting’. This is a completely normal part of using soy wax products and does not impact the quality or fragrance of a candle at all. 

Our candles are ‘topped’ before sending to try and minimise this, which means applying a heat gun finish to ensure that all imperfections are smoothed out. Due to the size and make up of our wax melts this is not possible to do with these product types but this will have no impact on the product burn.

How should I store my products? 

Please store all wax products in a cool, dark location to ensure they remain at their best. Products which have been stored in areas prone to excessive heat or light are still useable however the fragrance throw will likely diminish.

Is your packaging recyclable?

Yes! All of our product packaging can be recycled and we encourage you to do so to minimise our impact. Please do so in conjunction with your local authority guidance.